Merchandise Terms and Conditions
1. Introduction
These Terms and Conditions ("Terms") govern the purchase and use of merchandise from Spy-da Recordings ("we," "our," or "us") via our website, [Website URL]. By purchasing merchandise, you agree to these Terms. Please read them carefully before placing your order.
2. Orders
2.1. Placing an Order
By placing an order, you confirm that all information provided is accurate and complete.
2.2. Order Acceptance
Orders are subject to acceptance by us. We reserve the right to cancel any order at our discretion, including, but not limited to, cases where:
- The item is out of stock.
- Payment authorisation cannot be obtained.
- Fraudulent activity is suspected.
2.3. Order Confirmation
You will receive an order confirmation email upon successful placement of an order. If you do not receive confirmation, please contact us at [Contact Email].
3. Pricing and Payment
3.1. Pricing
All prices are listed in [Currency] and are inclusive/exclusive of applicable taxes (specify VAT, GST, etc., based on your region). Shipping fees are calculated at checkout and added to your total order cost.
3.2. Payment
We accept [list payment methods, e.g., credit cards, PayPal, etc.]. Payment must be made in full at the time of purchase.
3.3. Pricing Errors
In the event of a pricing error, we reserve the right to cancel your order and provide a full refund.
4. Shipping
4.1. Delivery Times
We aim to process and ship orders within [X] business days. Estimated delivery times depend on your location and chosen shipping method.
4.2. Shipping Costs
Shipping costs will be displayed during checkout. Any customs duties or additional taxes for international orders are the responsibility of the buyer.
4.3. Shipping Issues
We are not responsible for delays caused by couriers or events outside our control (e.g., natural disasters or strikes). If your order is delayed or lost, please contact us at info@spy-darecordings.com.
5. Returns and Exchanges
5.1. Return Policy
We accept returns within 7 days of delivery, provided the item is unused, unworn, and in its original condition with all tags and packaging intact.
5.2. Non-Returnable Items
The following items are non-returnable:
- Custom or personalised merchandise.
- Sale or clearance items.
- Intimate or hygiene products (e.g., face masks).
5.3. Return Process
To initiate a return:
1. Contact us at [Contact Email] with your order number and reason for return.
2. We will provide instructions for returning the item.
3. Returns must be shipped back to us at your expense unless the item is faulty.
5.4. Refunds
Refunds will be issued to the original payment method within [X] business days of receiving the returned item. Original shipping costs are non-refundable.
5.5. Exchanges
Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.
6. Damaged or Defective Items
6.1. Inspection Upon Delivery
Please inspect your order upon delivery. If an item is damaged or defective, contact us within [X] days of receipt with photos and a description of the issue.
6.2. Replacement or Refund
For damaged or defective items, we will offer a replacement (subject to availability) or a full refund, including return shipping costs.
7. Intellectual Property
All logos, designs, and branding on our merchandise are the property of [Your Business Name] or its licensors. Reproduction or resale without permission is prohibited.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising from your purchase or use of our merchandise.
- Our total liability for any claim shall not exceed the amount paid for the item in question.
9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page and are effective immediately upon posting. Continued purchases after changes constitute acceptance of the revised Terms.
10. Governing Law
These Terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the courts of England and Wales.
11. Contact Us
For questions or concerns about your order or these Terms, please contact us:
Email: info@spy-darecordings.com
Phone: +44 (0) 0207 097 4657